What is a PRO badge and how do I get one?

The PRO badge is a way for owners to show potential renters that they are experienced and supply a high level of service. Owners who get the PRO badge need: 10 rentals (as owners or renters) or more within the last 12 months At least 60% of requests accepted 100% […]

MotionTribe Referral Program

By inviting pro videographers of photographers to join MotionTribe, you can earn and give discounts for future rentals on MotionTribe. Inviting other professionals on MotionTribe To obtain your referral link, you must have created an account and be connected to it. Access the menu by clicking on your profile picture at the […]

Can I get the phone number of an Owner?

Phone numbers remain private until a booking is confirmed. Once a rental request has been made and accepted by the owner, the phone numbers will automatically be added to the booking summary, if they were properly added to your profile information. This way, you can easily contact each other to […]

Can I get the phone number of a Renter?

Phone numbers remain private until a booking is confirmed. Once a rental request has been made and accepted by the owner, the phone numbers will automatically be added to the booking summary, if they were properly added to your profile information. This way, you can easily contact each other to […]

What if damage cost is inferior to the deductible?

As for most insurance policies, the Renter is responsible for paying the deductible. Luckily, our short-term insurance has a deductible 6-12 times cheaper than traditional rental houses. If damage occurs for a value inferior to the deductible, the insurance cannot be used and the renter is responsible for reimbursing the […]

How are rental days and prices calculated?

In order to bring the best value to renters and get owners as many rentals as possible, MotionTribe has adopted the 3-day week industry-standard pricing. Date selection and shoot days Rental prices are calculated from the first day of your shoot to the last. Whether you pick the gear the same […]

Cancellation policy

We strongly encourage Renters to make firm bookings but if you need to cancel, please inform the Owner/Renter and MotionTribe (support@motiontribe.io) as soon as possible. If you are forced to cancel a rental, this may incur cancellation fees. Our cancellation policy is as follows: If a Renter cancels two days […]